At Historique Couture, nearly all garments and accessories are handmade, one-of-a-kind, made-to-order, or created in very limited quantities. Because of the nature of artisan costume work, historical fashion and couture garments, customers are strongly encouraged to review measurements, descriptions and photographs carefully before placing an order.

Questions are always welcome prior to purchase.

Made-to-Measure and Custom Orders

Custom-made, altered, personalised or made-to-measure creations are created specifically for the individual customer and are not eligible for cancellation, return or refund once production has commenced.

Handmade and Limited-Edition Items

Many items are produced individually or in very small quantities. Due to the delicate nature of handmade costume work, items returned after wear or use often cannot be resold.

Returns based on temporary use, event wear, performance use, photography sessions, or personal preference after use will not be accepted. Garments showing signs of wear, make-up, perfume, smoke, laundering, alterations, damage or other use beyond reasonable inspection may not qualify for a refund and may be subject to a reduction in value where permitted by law.

Exceptions and Consultation

In the unlikely event of an incorrect shipment, significant defect, or other serious issue, customers are invited to contact Historique Couture as soon as possible after delivery.

Every situation will be reviewed personally and fairly, and reasonable solutions will always be considered in good faith.

Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law.

Damaged Parcels

If a parcel arrives visibly damaged during transport, customers are advised to:

• keep all packaging materials
• photograph the parcel immediately
• contact the shipping carrier when necessary
• inform Historique Couture as soon as possible

Orders above €250 are generally shipped with additional insurance coverage whenever available through the carrier.

Contact

Questions regarding an order, sizing or specific concerns are always welcome before purchase. Clear communication helps prevent misunderstandings and ensures the best possible experience for both customer and maker.